eZQ™ installed at IO Electro & Home

Located in Andorra, the IO Electro & Home store offers its customers a wide range of electronic and computer products. To ease the checkout process, this store has installed the single line queuing solution eZQ™.

Customers line up in a single line at the checkouts. A 43’’ screen displays the number of an available checkout where the customer has to go. On the team side, employees call the next customer using a radio call box.

With eZQ™, the checkout process is faster, the customer journey more seamless, which leads to an increase in customer satisfaction. This has an impact for the employees at checkout who receive more relaxed customers and make their work easier.