« Users and employees are completely satisfied. »
Context:
For over 20 years, the Citadelle Hospital has counted on the strong expertise of ESII (formerly Management Systems) to meet its needs in terms of reception and waiting management. Within an institution that welcomes thousands of patients daily, the installation of an efficient solution is crucial to improving the patient experience.
Testimonial:
Several sites of the Citadelle Hospital group are equipped with our solutions, including the hospital itself (reception, consultation areas, laboratory) and the La Chapelle Medical Center located in the city center of Liège.
Ms. Tomat, patient journey manager, shared her testimonial to highlight this two-decade collaboration:
“The Citadelle Hospital welcomes several thousand patients a day. A reception and waiting management solution was essential. Very quickly we turned to the expertise of ESII / Management System with whom we have been collaborating for more than 20 years. The patient journey is now much faster and smoother while remaining safe in terms of identity verification and user-friendly. Users and employees are completely satisfied.”
This long-standing partnership will not end here, as more projects are already in the pipeline for the months and years ahead. We are proud to have earned the trust of Citadelle Hospital, and we look forward to continuing this collaboration for at least another 20 years!