The National Veterinary School of Alfort optimizes the reception of its university hospital with ESII

A university clinic veterinary in the service of animals and their owners

The National Veterinary School of Alfort (ENVA), a leading player in veterinary training in France, also manages a university hospital that welcomes many pet owners daily. With a growing influx of consultations and a reception organization requiring greater fluidity, ENVA called on ESII to modernize and structure visitor management.

Solution

To optimize the experience of owners and medical staff, ESII has deployed a complete reception management system based on:

Orion, our SaaS solution for queue management
The Keo™ interactive kiosk, allows the identification of appointments and the issuance of a ticket for walk-in visitors
Call on video screen, to streamline the wait and direct visitors

A single ticket for the entire journey: with the same ticket taken on arrival, visitors wait, once the consultation is over, to be called with the same number for payment.

Benefits

Thanks to this solution, the ENVA University Hospital benefits from many advantages:

Less waiting and a clear journey for pet owners.
Time savings for staff and a better experience for visitors thanks to the slef-service check-in of appointments.
Simplified communication thanks to the call on screen.