CASVP
France
« Now, we have 17 venues. At the end, around 30 sites will be installed. ESII has well understood our need, knows our core business as well. »
Context
The Social Action Center of the City of Paris (CASVP) is a public organization whose mission is to implement the social services for the City of Paris. Its aim is to improve the living condition of the citizens by limiting exclusion, inequality, and easing access to rights.
Video
What to remember
- Customer since 2017.
- 17 venues equipped.
- 500,000 visitors received in 2022.
- 30 facilities equipped in 2025.
Benefits
- Common configuration of reception for every facility while considering the specificities of each one.
- No queue: Less stress for the agents.
- Redirection from service to service avoids visitors having to go back to the reception desk each time.
- Better working comfort: the sound level in the waiting room is lowered thanks to video screens that display information and catch the attention of visitors waiting.