The City Hall of Axat Simplifies Visitor Management with Orion Appointment

Axat, a charming town located in the Aude department, has fewer than 500 inhabitants. During the post-COVID period, the City Hall had to deal with increased demand, particularly for appointments to renew identity documents. The increase in calls quickly saturated the telephone reception, complicating the work of municipal agents.

To address this challenge, the town adopted Orion Appointment, our online appointment booking solution.

“During the post-COVID period, we were overwhelmed with requests for identity document renewal appointments. The phone was ringing constantly and we were overwhelmed with calls, taking up a lot of time and encroaching on our work.

The online appointment making platform was the solution to our problems!

Appointment booking is now done online, making our daily tasks much easier. The information is highlighted on the municipality’s various communication channel, and residents are redirected to the platform when they call the City Hall. It’s very simple and quick.”

Emilie TALUT, Reception Manager, Axat Town Hall, Route Nationale, 11140 Axat

With Orion Rendez-vous, the Axat Town Hall benefits from a practical and modern solution, adapted to the specific needs of small towns and large cities. Residents can now make their appointments online in just a few clicks, reducing the number of phone call and optimizing the time of the agents.