The Spanish town Portugalete improves citizen reception

The Portugalete City Hall, city of 45,285 inhabitants located in the autonomous community of Basque Country, wanted to improve citizen reception. The municipality was looking for a solution to better organize waiting times and streamline visitor flow.

To meet this need, two venues have been equipped with our Orion solution. Each site now features a Keo™ touchscreen kiosk, allowing visitors to choose between a paper ticket or a digital ticket. Additionally, in the main facility, a call display directs visitors to their calling service point efficiently.

Thanks to this installation, Portugalete City Hall benefits from:

With ESII, Portugalete offers its citizens a more modern and efficient service experience.