« From taking appointments to receiving visitors at the counter, whether they have an appointment or simply walk in with a digital ticket, we offer a seamless reception. »
Trappes: a city committed to optimized citizen reception
Located in the Yvelines department, the city of Trappes has a population of over 30,000. With a strong desire to improve relations between the City Hall and its citizens, the city has undertaken a transformation of its user relations. The objective: to streamline public reception, simplify appointment management, and adopt a more environmentally friendly approach. To address these challenges, Trappes City Hall has chosen to install ESII’s ORION solution.
Positive feedback
Malik Bidois, Head of the Main Reception Center, testifies of the impact of the ORION solution:
“We use the ORION solution, and it offers great possibilities. From taking appointments to receiving visitors at the counter, whether they have an appointment or simply walk in with a digital ticket, we offer a seamless reception. This is an interesting experience as our goal is to improve the quality of public reception. Similarly, with the gradual elimination of paper, thanks to the digital identification of citizens upon their arrival at the city hall, this allows us to adopt an environmentally friendly approach.”
The concrete benefits of the ORION solution
Thanks to ORION, Trappes City Hall benefits from several notable advantages:
- Optimized reception: seamless management of appointments and walk-ins, reducing waiting times and improving the citizen experience.
- Modernized services: a more efficient service, simplified digital identification, and a structured reception.
- Eco-responsible approach: reduced paper use thanks to a digital citizen journey.
By using ORION, Trappes City Hall is taking another step towards an innovative and efficient public service. This initiative illustrates perfectly the importance of smart technologies in improving citizen reception and management.