Better queue management for the reception in laboratory of patients during the Covid-19 crisis.
Easily organize the wait in your laboratory to increase the patients' satisfaction and improve the work conditions.
Used by:
In this context of health crisis, you are facing an increase in attendance and, de facto, long queues due to the Covid-19 screenong tests which are added to the usual tests.
To manage this peak in attendance and receive your patients in the best conditions, ESII offers a smart solution to manage the reception of the patients whether they have an appointment or not, whether they come for a Covid-19 test or for another test.
With the same solution Orion, you can:
Offer appointments booking on your website or by phone.
Also welcome visitors without an appointment.
Seamlessly manage waiting times of all patients.
Offer paper, SMS or digital tickets on smartphones.
Luke must go to the laboratory. He browses the laboratory’s website and make an appointment in few clicks.
Digital ticket
2- Selena
Saturday morning, Selena takes a digital ticket on the website for in 20 minutes.
Interactive kiosk
3- John
John is not realy comfortable with internet and smartphones. Saturday morning, he comes directly in the laboratory and takes a paper ticket on the interactive kiosk.
Wait in the laboratory
4- Luke, Selena and John
Thanks to an only smart solution Orion, these 3 patients are welcomed harmoniously, without conflict and by respecting the appointment hours.
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See our customers’ success stories
Labo Parc MonceauFrance
« We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital… »
SynlabSpain
« The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes… »
BiolorFrance
« The ESII solution enabled us to resolve our patient flows issues at peak times, privacy of the interviews between our… »
We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital solution in order to protect our staff and our more vulnerable patients. The entire patient journey (appointment booking, administrative task, sampling) had to take place outside the laboratory. We already had a drive-through, we needed the appointment solution.
We needed to manage online appointment. ESII offered for free its solution, Orion.
The set-up and the training had been quick, we were operational in less than 48h with a tailored solution, adapted to our needs.
The administrative appointment management and the patient flow management had been widely eased. Orion allowed a better work organization that brings serenity to our staff.
The patients receive a text message reminder with the precise location of the drive-through. They arrive at the right time for the appointment and that limits as possible the wait.
This solution gives to our laboratory a more professional image.
We tested the effectiveness of this solution, so we installed a second location with the same satisfaction.
The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes collections. The queuing system provided by ESII has allowed us in recent years to ensure the management of all existing flows, keeping the same sequence number for data recording and blood collection, demonstrating also to be a reliable and robust system.
The ESII solution enabled us to resolve our patient flows issues at peak times, privacy of the interviews between our patients and reception and sample staff, a better management of patient support who, as soon as they arrive, our patients can see the average waiting time and are sure their request will be taken into account.
Finally, video media installed in the waiting room broadcast both general information and targeted messages to better direct our patients.
Labo Parc Monceau France« We needed to manage a sudden flow of new patients. The Covid-19 pandemic led us to search for a digital… »
Synlab Spain« The General Lab blood extraction center needs to organize an average daily flow of 450 blood extractions and 200 analyzes… »
Biolor France« The ESII solution enabled us to resolve our patient flows issues at peak times, privacy of the interviews between our… »
