Training

Our training classes to value your reception.

formation-esii

Expert for more than 40 years in reception management, ESII offers you various training and assistance programs to very simply and precisely meet your expectations. We invest the necessary time and human resources into every implementation.

Why train?

To better value your reception and optimize your queue management, it is important to master all the tools that are at available. We invest dedicated resources to ensure everyone on your team understands how to use our solutions.

3 main objectives

Optimally manage your reception and queue management solution
customer satisfaction
Strengthen your skills
Discover the many possibilities of our solutions (tailor-made statistics, targeted communication on video, etc…)
  • The different ESII training classes

    We offer a wide selection of programs for all system users.

    Organized by quality trainers, we adapt our training to your configuration, your environnement and your job position in the company.

    • Users : Guarantee an efficient reception for the customer
    • Statistics : Produce customized statistics reports regardless of your level of knowledge
    • Managers : Better master your reception management tools to optimize your organization
    • Advice / Expert audit : Get personalized help that includes analysis of your needs and organization
    • Technical support : Know how the applications installed on the workstation, back up, reinstall.
  • Configuration tools
    • Changing ticket templates : create your own customized ticket templates.
    • Change kiosk scenarios : define the most effective scenarios for your visitors.
    • Changing video templates : ceate and edit video call banners.
    • Broadcast advanced video communication : broadcast your messages with a customized playlist on all your sites.
    • Video communication broadcasting : broadcast your messages on video.
  • How to train?

    All our training sessions are delivered at your convenience in our centers in Montpellier and Créteil, directly in your premises, or remotely.

Contact us

To learn more about our training classes.

Contact us
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